Richardson Hats FAQs

Welcome to the Richardson Hats. Below are answers to some of the most frequently asked questions about Richardson Hats and our services.

Q: Do I need an account to order Richardson hats?
A: You do not need an account to order Richardson Hat styles. Select your hat style and colors and if you need custom embroidery, upload your design during the ordering process.

Q: What is the minimum order quantity for custom embroidered Richardson Hats?
A: The minimum order for blank and custom embroidered hats is 2 dozen. With a minimum of 1 dozen per color, style and size.

Q: How long till I receive my order?
A: Hat orders that are Blank ship in 1 to 2 business days.
A: Embroidered hat orders ship in 8-10 business days. After the art approval process has been completed. 

Q: Will I see a Mock Up art approval before production?
A: Yes, art approvals are sent within 2 business days of placing the order. Every Richardson hat color will receive a mockup with embroidery colors for customers approval.

Q: Are UPS tracking numbers sent?
A: Yes, all orders will receive a UPS tracking number the next business day after the order is shipped.

Q: How should I clean my Richardson hats?
A: Gently hand wash your Richardson Hat using a mild soap and cold water. Then just let the hat air dry to maintain its shape and quality. Gentle hand washing to keep your hat looking fresh and well maintained.

Q: What should I do if I need help with my order?
A: If you have questions and need assistance with custom embroidery, or want guidance choosing the right Richardson Hat, our custom support team is here to help. Contact us at 760-891-4101 or email us at [email protected]

Q: Who is responsible for taxes and duties?
A: Customers are responsible for all state and international taxes and duties.

We hope this FAQ has answered your questions about Richardson hats. Explore our collection and find the perfect hat for your needs today!